LIMITED LIFETIME
At Kyperus, we don't just manufacture cues; we craft precision instruments. Every product that leaves our workshop carries a commitment to enduring quality and peak performance.
WARRANTY
Kyperus provides a Limited Lifetime Warranty against manufacturing defects to the original purchaser. This warranty is non-transferable. We guarantee that your Kyperus product:
Free From Defects
Is free from defects in materials and workmanship.
Warranted Against Warpage
Is strictly warranted against warpage under normal playing conditions.
WHAT'S NOT
To maintain fairness, the Kyperus warranty does not cover damage resulting from external factors or natural wear and tear:
Normal Wear and Tear
Including but not limited to tips, ferrules, joint threads, finish/paint, and wraps or grips.
Misuse or Abuse
Damage caused by heavy impact (outside of standard billiards play), dropping the cue, or using the product for unintended purposes.
Environmental Factors
Damage associated with exposure to extreme temperatures or high humidity for prolonged periods.
Third-Party Intervention
Products that have been modified, tampered with, or repaired by any person or entity not authorized by Kyperus.
PROCEDURE &
Verification
The original purchaser must provide proof of purchase (invoice or digital receipt).
Unboxing Video
We strongly recommend customers record an unboxing video upon receiving their package. This serves as vital evidence for resolving any damage claims associated with shipping.
Shipping
Customers are responsible for all shipping fees when sending products to the Kyperus service center for inspection.
OUR
If a claimed defect is determined to be covered under this Limited Lifetime Warranty, Kyperus will repair or replace the product at no cost for parts or labor. If the damage is found to be caused by the user, we will offer professional repair services at a supported rate for our Kyperus members.